Understand your housing issue

Excellent support from a team who really care about their customers. Quick responses and answered all our questions to get things sorted.

I had a great experience with Remedy. I had an issue where my estate agent was not returning my deposit, and I thought I was out of options until I used Remedy. They were super helpful in explaining my options were in an easy-to-understand way. I was really impressed with how smooth and stress-free getting my deposit returned was after using Remedy. They were great in offering info and solutions that I didn't know I could do. I would highly recommend using them if you are in a similar situation.

My landlord tried to raise my rent just a couple of days before the new May law came into effect. I used Remedy to help me navigate the situation, and the team was extremely helpful throughout. The agent was straightforward, transparent, and easy to deal with. Highly recommended if you need support with rental legal matters.

I live in one of those big purpose-built student blocks (the ones that are run by a private operator rather than the uni). Toward the end of my contract they hit me with a charge for damage to a shared area on my floor but I hadn't done it, and as far as I knew nobody had even reported anything during the year. They said it would come out of my deposit unless I "accepted responsibility" and I felt completely stuck. The contract I'd signed wasn't a normal tenancy and everyone kept telling me PBSAs are "different" and that the usual renter protections don't really apply; but I didn't know if that was true or just something staff say to make you go away. I tried Remedy after it was recommended by a friend. It actually understood that my setup wasn't a standard tenancy and adjusted its questions accordingly. It asked who managed the building, how the deposit was held, and whether the charge had been broken down properly. It then walked me through what the operator could and couldn't do, and where I'd stand if I refused to pay. It then helped me write a calm reply asking for evidence and an itemised breakdown, and pointing out a couple of things in their own terms and conditions I'd never noticed. I sent it expecting a fight but they came back saying they'd "reviewed" the charge and were dropping it. What I appreciated most was that it didn't pretend to be a lawyer or scare me with jargon. It just helped me say the thing I would have said myself if I'd known how. Genuinely useful, especially for students in PBSAs who get told their situation is too unusual for normal advice to apply.

The Remedy team helped my dealing with some issues with my tenancy. They detected the deposit had been registered lately and helped me in the communications with the relevant teams. Their platform is coming together very nicely and would definitely recommend it for anyone having problems with their tenancy or landlord.

The Remedy team helped me through a deposit claim with my old landlord. They informed me of rights I didn't even know I had, guided me throughout the whole process, and displayed excellent customer service and professionalism. I highly recommend Remedy to anyone looking for help with a housing dispute.

They were really helpful, not only from a technology point of view with uploading the contracts but the team offered great guidance throughout - could not recommend more