Cookie Policy
Last updated: 10 July 2026
Who we are: REMEDY LEGAL TECHNOLOGY LTD ("Remedy", "we", "us"), a company registered in England and Wales. Company number 16535799. Registered office: 140 Goswell Road, London, England, EC1V 7DY. Contact: hello@remedylegal.ai.
This Cookie Policy explains how we use cookies and similar technologies on our public website (the Site) and in our logged-in web application (the Platform). It sits alongside our Privacy Policy.
Plain-English summary: We use a few strictly necessary cookies to keep you signed in and the service secure. We also use product analytics (PostHog) to understand and improve Remedy, and, inside the logged-in Platform, session replay to diagnose problems. Analytics and session replay are off until you consent, and you can change your choice at any time through our cookie banner. We do not set advertising or cross-site tracking cookies on your device; if you accept the "marketing" choice, we tell the advertising platform — from our own servers, using only the click identifier it added to the link you clicked — when one of its ads led to a sign-up.
1) What are cookies and similar technologies?
Cookies are small text files placed on your device by sites you visit. Similar technologies include local storage, pixels, and software development kits (SDKs). Some are strictly necessary for a service to work; others are non-essential and used for things like analytics.
Under UK law (PECR), we can use strictly necessary cookies without consent. For non-essential cookies and similar technologies, we ask for your consent before setting them.
2) Our consent banner and how to change your choices
When you first visit, we show a cookie banner where you can Accept, Reject, or Customise non-essential technologies. Your choice is remembered and applies across our subdomains (the Site and the Platform). You can change or withdraw your choice at any time by reopening the cookie preferences from the banner.
Nothing non-essential runs until you make an explicit choice in the banner — that is also how we treat the Global Privacy Control (GPC) browser signal: whether or not your browser sends GPC, non-essential technologies stay off unless you explicitly opt in, and an explicit choice in the banner is what our systems act on.
3) Strictly necessary cookies
These are required for the service to work and do not need consent. The main one is your sign-in session cookie, set only when you log in to the Platform:
| Cookie | Purpose | Type | Retention |
|---|---|---|---|
better-auth.session_token (prefixed __Secure- in production) | Keeps you signed in and routes your requests securely. HttpOnly, Secure, SameSite=Lax. | First-party, strictly necessary | Up to 7 days |
Consent-preference storage (c15t) | Remembers your cookie choices so we do not ask every visit, and so your choice can be honoured wherever it matters — including by our servers when deciding whether to share advertising measurement (section 5). Stored in your browser's local storage and in a cookie shared across remedylegal.ai subdomains, so one choice applies on both the Site and the Platform. | First-party, strictly necessary | Up to 12 months |
We may also set short-lived cookies for security and load balancing where needed. We do not use strictly necessary cookies for advertising or cross-site tracking.
If you only browse the public Site and do not log in, the sign-in session cookie is not set.
4) Analytics and product-improvement technologies (consent required)
With your consent, we use PostHog, a product-analytics platform, to understand how Remedy is used so we can improve it. Our PostHog instance is hosted in the EU, and analytics traffic is routed through our own first-party domain. With your consent, PostHog sets cookies and uses local storage to recognise your browser across pages and visits.
| Technology | Purpose | Type | Retention |
|---|---|---|---|
PostHog analytics cookies and local storage (for example ph_* / __ph_*) | Measure page views, feature usage, and product performance using a pseudonymous identifier. Shared across remedylegal.ai subdomains. | First-party (via our proxy), analytics | Up to 12 months |
| PostHog session replay (Platform only) | Records anonymised playback of app sessions to help us diagnose bugs and usability problems. Form inputs are masked, content marked sensitive is masked, and authentication headers are stripped, so the replay does not capture your passwords or session tokens. | First-party, analytics | See PostHog retention in our Privacy Policy |
We configure these tools to minimise personal data: we identify you to PostHog only by a pseudonymous account identifier, not by your name, email, or phone number. Analytics and session replay only run after you consent (the "measurement" category in the banner); if you reject or have not chosen, they stay off.
5) Advertising measurement (consent required)
We do not set advertising cookies, marketing pixels, or cross-site tracking technologies on your device (for example Google Analytics remarketing tags, Meta Pixel, or LinkedIn Insight Tag).
If you accept the "marketing" choice in our banner, we measure whether our own advertising works, in a privacy-preserving way: when an account is created after someone clicked one of our ads, our servers tell the advertising platform (currently Google Ads and OpenAI (ChatGPT) ads) that its ad led to a sign-up. We only tell the platform whose ad you actually clicked. This uses only the click identifier the platform itself added to the link you clicked (for example gclid or oppref), the time the account was created, an opaque duplicate-prevention key, and a record that you gave consent — not your name, email address, or phone number — and it sets no additional cookies on your device. If you reject the marketing choice, or have not made a choice, nothing is shared. See the "Advertising measurement" section of our Privacy Policy for more detail.
6) Managing cookies in your browser
In addition to our banner, you can control cookies through your browser settings (block, delete, or limit cookies). Instructions are available from your browser provider. Blocking or deleting strictly necessary cookies may stop the Platform working properly when you are logged in.
7) Changes to this policy
We will update this page if we introduce new cookies or change the technologies we use, and we will refresh the date above. If a change is significant, we may also show an in-app or on-site notice.
8) Contact us
Questions about this Cookie Policy: legal@remedylegal.ai.