Introducing Remedy
Justice shouldn’t depend on your bank balance.
But for millions today, it does. Whether it’s dealing with a rogue landlord, a dodgy car sale, or a dispute at work, people are left to navigate a complex legal system alone.
The legal aid crisis is not just affecting those in poverty, across the UK, half of all legal issues receive no professional help whatsoever.1 People fend for themselves in a system where self‑representation leads to worse outcomes, increased stress, and limitations on one’s options for recourse at all.2
That’s why we’re building Remedy.
An AI-powered platform offering clear, affordable guidance through everyday legal problems - because knowing your rights, and acting on them, shouldn’t be a luxury.
We’re building for a world where just outcomes aren’t waylaid by jargon, high-fees or bureaucracy, regardless of the scale of dispute. Remedy is a new way to understand your rights and take action when things go wrong. It’s the service we wish we had ourselves facing our own legal challenges, and the one we hope will help millions of others facing theirs.
If this sounds useful for you or for your clients, or you’d like to discuss partnerships, reach out to us at hello@remedylegal.ai.
A note from Michael
In my personal life, I’ve been fortunate enough to have close friends, barristers and solicitors, always just a call away, whose guidance through difficult situations has felt vital. Everyone deserves that kind of readily available, immediate, and empathetic support, and I believe with the current state of technology this is within reach.
Rather than pursue private practice after my legal studies, I dedicated the past 7 years to building a novel legal service for founders at SeedLegals. There, I witnessed founders light up when they could actually understand their legal documents, when they got answers in minutes instead of weeks, and when it all felt like good value for money.
I’m proud of the impact we’ve had on startups, but this is just the tip of the iceberg. For all those who aren’t venture-backed founders, what’s available still falls desperately short.
The most stressful issues faced by everyday people, including myself, friends, and family, don’t yet have those sorts of online options for quality, affordable guidance. Either seen as too difficult to fix, or not profitable enough to try, matters such as housing, work, health, and family, are where the greatest opportunity for social advancement is possible.
This is Remedy’s mission, to apply the latest principles of legal design and AI to the most commonly faced and commonly ignored facets of legal service. Millions of people are excluded from justice, and society has just accepted this as normal. That acceptance is what makes this project feel just so consequential.
Last year, I met Miles through a mutual friend. Over an evening at The Pineapple, it became clear he shared the same urgent vision.
Since then, we’ve immersed ourselves in tribunal hearings, talking to everyone who'll speak with us - lawyers drowning in cases, clients navigating the system alone, charities doing heroic work with few resources. The gap between what exists and what's needed is staggering. Every conversation has only reinforced how much this needs to exist.
A note from Miles
Eight years ago, I walked out of Imperial with a degree in hand and began my career in fintech and later earned my stripes as a chartered accountant. I had a burning desire to join the wave of automating professional services and joined a start-up as a co-founder, stepping into a mission to reshape how people access tax services.
However, as we built that vision, a larger issue came into focus: the crisis of inaccessible legal services. The problem dwarfed what I saw in tax, millions of individuals were being priced out by exorbitant legal fees, while cuts to government-funded options like legal aid left them with nowhere to turn.
So where to begin? Right now, billions are flowing into legaltech, names like Harvey AI and Legora are building powerful tools for big law firms and enterprise clients. And that’s important work. But we see a different, urgent opportunity: bringing those same breakthroughs to individuals and micro-businesses. Everyday people deserve access to the power of AI in navigating the legal system. This isn’t just about efficiency or automation. It’s about levelling the playing field and unlocking justice for far more people, far more affordably, than ever before.
You’d think this already existed, right? We did too. Over the past two decades, a bunch of smart minds have taken a swing at it. But the timing just wasn’t right, until now. The missing pieces were foundation models. Foundation models have improved immensely, and it’s now possible to build complex services which blend AI and human actions, delivering a service at a fraction of the cost of traditional legal services. Work that once required expensive lawyers charging by the hour can now be handled by AI-powered systems in minutes.
Every year, individuals in the UK face over 9 million legal issues3 and a majority of them go unresolved. That’s not just a statistic; it’s a massive unmet need, and a clear signal that the current system isn’t working for most people. This is where the next wave of impact will happen and where we’re choosing to focus.
Our Ask
At Remedy, we’re building a world where everyone receives bespoke support, instantly and affordably, where no-one has to accept being taken advantage of, or settling for less.
We’re actively working with lawyers, marketplaces, and other organisations who share our vision. If that sounds like you, we would love to work with you, learn from you, and see how we can support the work you’re doing. Please reach out to miles@remedylegal.ai
We’re also assembling a team of engineers, designers, and researchers who believe in a future of AI for good. If you’re ambitious about what’s possible in an industry begging for revamp and have experience working with AI or legal tech in production, get in touch with michael@remedylegal.ai
This is just the beginning.
1 See for example the NAO report on LASPO
2, 3 See for example this MoJ report, and this LSP report