Remedy

Terms of Use

Last updated: 13 June 2026

Who we are: Remedy is provided by REMEDY LEGAL TECHNOLOGY LTD ("we", "us", "our"), a company registered in England and Wales.
Company number: 16535799.
Registered office: Flat 1, 40 Leverton Street, London, England, NW5 2PG.
Contact: hello@remedylegal.ai.

The tl;dr summary (not a substitute for the full terms)

  • Scope: These terms cover our public website (the "Site"), our logged-in web application and any paid tools or services (the "Platform"), and the messaging channels we offer (including WhatsApp and email).
  • Not a law firm: We are not SRA-regulated and we do not provide reserved legal services. Using Remedy does not create a solicitor-client relationship, and our materials and AI outputs are general information and assistance, not legal advice.
  • Who can use Remedy: UK users aged 18+ only. You will need an account to use the Platform.
  • AI assistance: We use third-party AI providers to power features like assessments, question resolution, drafting, and task management. AI output can be wrong, so review it before you act.
  • Your data and confidentiality: You own your content. We keep it confidential and handle personal data per our Privacy Policy and Cookie Policy.
  • Connecting your email: If you connect a Gmail inbox, you authorise the assistant to read relevant messages and to send email that you direct, on your behalf. You can disconnect at any time.
  • Partners: We may connect you with, or hand your matter to, vetted partner organisations (which may include advice services and law firms). Any reserved or representation work is done by you or by a regulated partner, not by us.
  • Payments: We offer a free assessment, may offer fixed-fee tools, and may offer a success-based support service. Prices and the specific terms of each service are shown before you buy. Consumer cancellation/refund rights apply as set out below.
  • Availability: Remedy is provided "as is" and "as available." We may change features at any time and may offer beta features.
  • Liability: We limit our liability as permitted by law and never exclude liability for death or personal injury caused by negligence, fraud, or anything else that cannot legally be excluded.
  • Help and complaints: Email hello@remedylegal.ai. We aim to acknowledge complaints within 3 days and a senior team member will respond.

Part A: Website Terms of Use (the "Site")

1. About these terms

1.1. These terms apply when you browse, access, or use our public website at remedylegal.ai (or any sub-domains) without logging in to the Platform.
1.2. If you create an account or use our tools behind login, Part B (Platform Terms of Service) also applies.
1.3. We may update these terms from time to time by posting a new version on the Site. If you keep using the Site after changes go live, you agree to the updated terms.

2. Who may use the Site

2.1. The Site is intended for people in the United Kingdom and may not be appropriate for use in other jurisdictions.

3. Information only: not legal advice; no solicitor-client relationship

3.1. Content on the Site (including guides, templates, articles, FAQs, checklists, and examples) is general information to help you understand common housing issues and tribunal or other dispute processes.
3.2. It is not legal, tax, accounting, or financial advice and should not be relied on as such. You should obtain advice from a suitably qualified professional for your specific circumstances.
3.3. Your use of the Site does not create a solicitor-client relationship with us or any of our team.

4. Our regulatory status and reserved activities

4.1. We are not authorised or regulated by the Solicitors Regulation Authority (SRA) and do not carry out reserved legal activities (rights of audience, conduct of litigation, reserved instrument activities, probate activities, notarial activities, and the administration of oaths).
4.2. If you need a reserved legal service or representation, we will help signpost you to, or connect you with, a suitably regulated provider.

5. Intellectual property and permitted use

5.1. The Site and its contents (text, graphics, software, data, design, and layout) are protected by intellectual property rights owned by us or our licensors.
5.2. You may view the Site for your personal, non-commercial use. You must not copy, adapt, distribute, scrape, mine, reverse engineer, or create derivative works without our prior written permission.

6. Acceptable use

6.1. You must not use the Site:

  • for anything unlawful, harmful, defamatory, harassing, deceptive, or otherwise objectionable;
  • to upload or transmit malware or harmful code;
  • to attempt to gain unauthorised access to our systems or user accounts;
  • to send spam or perform automated data collection (including scraping or harvesting);
  • in a way that infringes others' rights (including IP, privacy, or confidentiality).

7. Third-party links and services

7.1. The Site may link to third-party websites, services, or materials, including partner organisations. We do not endorse or control them and are not responsible for their content, terms, or policies.

8. Availability and changes

8.1. The Site is provided "as is" and "as available." We do not guarantee it will be error-free or uninterrupted.
8.2. We may change, suspend, or withdraw any part of the Site without notice.

9. Disclaimers and liability (Site)

9.1. Nothing in these terms excludes or limits liability where it would be unlawful to do so (including for death or personal injury caused by negligence, or for fraud).
9.2. To the fullest extent permitted by law, we exclude all implied warranties regarding the Site.
9.3. If you are a consumer, we are responsible for loss or damage you suffer that is a foreseeable result of our failing to use reasonable care and skill, but not for loss or damage that is not foreseeable.
9.4. Liability cap (Site): For free use of the Site, our total liability to you is limited to £100.
9.5. We will not be liable for loss of profits, revenue, business, anticipated savings, or goodwill; any indirect or consequential loss; or loss or corruption of data, provided that nothing in this clause affects your statutory rights.

10. Contact and complaints (Site)

10.1. Questions or issues: hello@remedylegal.ai.
10.2. Complaints: Email hello@remedylegal.ai with subject "Complaint" and details. We aim to acknowledge within 3 days and a senior member of the team will respond.

Part B: Platform Terms of Service (the "Platform")

1. When these terms apply

1.1. These terms apply when you create an account or otherwise use our logged-in services, tools, and features at app.remedylegal.ai (or another URL we notify to you), and when you interact with us over our WhatsApp or email channels (together, the Platform).
1.2. By creating an account or using the Platform, you agree to these terms, our Privacy Policy, and Cookie Policy.

2. What Remedy is (and is not)

2.1. What we do: Remedy is a legal-technology platform that provides information on common housing issues and tools, AI assistance, and case-management software to help people deal with their housing matter, including those self-representing through tribunal or other processes (for example, workflows, assessments, question resolution, drafting, and task management). Where helpful, we connect you with vetted partner organisations.
2.2. What we do not do: We are not a law firm, we are not SRA-regulated, and we do not carry out reserved legal activities or act as your legal representative. Our materials, AI outputs, and any human support we provide are general information and assistance, not legal advice, and using the Platform does not create a solicitor-client relationship with us or our team. Any reserved or representation work is carried out by you (self-representing) or by a suitably regulated partner, not by us.

3. Who may use the Platform

3.1. The Platform is for UK users aged 18+ only. If you are under 18, you must not use the Platform.
3.2. You may use the Platform only for lawful purposes and in accordance with these terms.

4. Accounts and sign-in

4.1. You can create an account using an email and password, a mobile phone number (with a one-time passcode by SMS), or via Google or Apple sign-in. If you use Google or Apple, you authorise us to receive the basic account information they share for authentication, and your use of those services is subject to their own terms and privacy policies.
4.2. You are responsible for keeping your login details secure and for all activity under your account. Do not share your password. If you think your account has been compromised, tell us immediately.
4.3. We may suspend or terminate accounts to protect users or our systems, or where you breach these terms.

5. Your content, confidentiality, and data protection

Your content and ownership
5.1. You retain ownership of the documents, information, and files you upload, enter, or generate on the Platform (User Content).

Licence to operate the service
5.2. You grant us a non-exclusive, worldwide licence to host, process, and display User Content solely to provide and improve the Platform (including backups, security, and support). We will not use your User Content for marketing without your consent.

Confidentiality
5.3. Each party will keep the other's non-public information confidential and use it only as necessary to provide or receive the Platform. Confidentiality does not apply where disclosure is required by law or where information is already public through no fault of the recipient.

Personal data
5.4. We handle personal data as a controller in accordance with UK data protection law and our Privacy Policy and Cookie Policy. Where we hand your matter to a partner organisation, that organisation handles your data as an independent controller under its own privacy notice.

AI features and third-party providers
5.5. Some features use third-party AI providers to process your content (including messages, documents, and any connected-email content) for tasks such as assessment, question resolution, drafting, research, and task management. We contractually require those providers to protect confidentiality and security and not to use your content to train their models. AI output may be incorrect or inappropriate; you should review it carefully and obtain professional advice where needed. You must not submit unlawful content, or highly sensitive data beyond what is necessary for your matter and permitted by law.

Human access
5.6. Authorised Remedy staff, and (where they are helping with your matter) authorised staff of vetted partner organisations, may access your matter content to provide support and assistance. Administrative access is restricted and logged.

6. Connecting your email (Gmail)

6.1. You may choose to connect a Google/Gmail inbox. If you do, you authorise us and the assistant, acting on your instructions, to read messages relevant to your matter and to send email on your behalf from your connected address. We request only the access we need for this (read and send) and we do not request access to delete your email or manage your wider Google account.
6.2. You remain responsible for any email you direct the assistant to send. You should review drafts before sending. You can disconnect your inbox at any time from the Platform, which revokes our access with Google on a best-effort basis, and you can also revoke access directly in your Google account.
6.3. Our use of Google user data complies with the Google API Services User Data Policy, including its Limited Use requirements, as described in our Privacy Policy.

7. Messaging channels (WhatsApp and SMS)

7.1. You may interact with Remedy over WhatsApp, and we may send you SMS messages (for example, one-time passcodes and service notifications). These channels are delivered through our messaging provider, and your use of WhatsApp is also subject to WhatsApp's own terms. Standard message and data rates from your carrier may apply. Message content is handled under our Privacy Policy.

8. Partner organisations, referrals, and handover

8.1. To help you, we may connect you with, or hand your matter over to, vetted partner organisations, which may include advice services and regulated law firms. Where helpful, and with your agreement where required, we share relevant matter information with a partner so they can assist or take on your matter.
8.2. A partner organisation that takes on your matter does so under its own terms and regulatory obligations, as an independent provider. We are not responsible for the services a partner provides to you, although we choose partners with care.
8.3. Where any reserved legal activity or representation is required, it is carried out by the regulated partner (or by you self-representing), not by Remedy.

9. Generated materials: your licence and restrictions

9.1. Documents, workflows, reports, or other materials generated by the Platform are licensed to you for personal, non-commercial use only to manage your own housing matter.
9.2. You must not resell, redistribute, republish, or commercially exploit generated materials, templates, questionnaires, or software.

10. Acceptable use (Platform)

10.1. In addition to the Site rules, you must not:

  • upload illegal, infringing, offensive, or harmful content;
  • upload malware or try to bypass security or access controls;
  • use automated tools to scrape or overload the Platform;
  • misrepresent your identity or impersonate others;
  • infringe third-party IP or privacy rights;
  • use the assistant's email or messaging features to send spam, harassing, or unlawful messages.
    10.2. If you upload or create unlawful or infringing content, you indemnify us against third-party claims, losses, and costs arising from that content (to the extent permitted by law).
    10.3. Takedown: If you believe content on the Platform is unlawful or infringes your rights, contact hello@remedylegal.ai with details. We may remove or disable access to disputed content at our discretion.

11. Fees, payments, cancellations, and refunds

11.1. Free assessment. We offer a free initial assessment. No payment or card details are required for it.
11.2. Fixed-fee services. We may offer fixed-fee services (for example, platform access, document packs, or case-management tools) for a set price in GBP, shown before you buy and stated as including or excluding VAT.
11.3. Success-based support. We may offer a success-based support service, where part of our fee is payable only if you achieve a recovery or successful outcome in your matter. Where this service is offered, we will show you, before you agree to it, the applicable percentage or amount, what it is calculated on, when it becomes payable, and any other key terms. You should read those service-specific terms carefully; they form part of these terms for that service.
11.4. Payment. You agree to pay applicable fees when due using the payment methods we make available. We may use third-party payment processors, who handle your card details directly.
11.5. Consumer cancellation. For most digital services bought online you have 14 days to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, unless you ask us to start immediately and the service is then fully performed. If you consent to an immediate start, you lose the right to cancel once the service is fully performed, and you may owe a proportionate amount for work done up to cancellation.
11.6. Refunds. Unless required by law, fees are generally non-refundable once a fixed-fee digital service has been started or delivered. If we cannot supply a service you have paid for, we will refund you.
11.7. Invoices and VAT. Where applicable, we will issue VAT invoices electronically. You are responsible for any bank or card charges.
11.8. We do not currently offer subscriptions by default. If we introduce subscription plans, we will present plan-specific terms at checkout.

12. Availability, changes, and beta features

12.1. We provide the Platform "as is" and "as available." We do not promise uninterrupted or error-free operation.
12.2. We may change, suspend, or withdraw features at any time. We may offer beta or experimental features, which are provided without warranties and may be changed or removed.

13. Termination and suspension

13.1. You may close your account at any time via the Platform (or by emailing us). Closing your account will not affect rights and obligations that have already arisen.
13.2. We may suspend or terminate your account (with or without notice) if: (a) you breach these terms or applicable law; (b) we reasonably believe your use poses a risk to users or our systems; or (c) we stop offering the Platform.
13.3. On termination, your right to access the Platform ends. Deleting your account erases your content as described in our Privacy Policy. We may retain backups or records as required by law or for legitimate business purposes.

14. Warranties and liability (Platform)

14.1. Nothing in these terms excludes or limits liability where it would be unlawful to do so (including for death or personal injury caused by negligence, or for fraud).
14.2. We provide the Platform with reasonable care and skill, but we do not guarantee it will meet your needs or be error-free. Outputs (including AI-assisted outputs) may be imperfect and must be reviewed by you.
14.3. Liability cap (paid use): For paid use of the Platform, our total liability to you arising out of or in connection with these terms is limited to the greater of £100 or the total fees you paid to us in the 12 months before the event giving rise to the claim.
14.4. We will not be liable for loss of profits, revenue, business, anticipated savings, or goodwill; indirect or consequential loss; or loss or corruption of data, provided that this clause does not limit your statutory rights as a consumer.

15. Changes to these terms

15.1. We may update these terms from time to time. We will post changes on the Site/Platform and update the date above. If you keep using the Platform after changes take effect, you agree to the updated terms.

16. Notices

16.1. We will normally contact you by email to your account email address, by SMS or WhatsApp where you use those channels, or via in-app notifications. You can contact us at hello@remedylegal.ai.

17. Governing law and jurisdiction

17.1. These terms (and any non-contractual disputes) are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

18. General

18.1. Assignment: You may not transfer your rights or obligations under these terms without our consent. We may transfer our rights and obligations to another organisation and will notify you if we do.
18.2. Force majeure: We are not responsible for failure or delay caused by events outside our reasonable control.
18.3. Entire agreement: These terms (together with the policies and any service-specific terms referenced here) are the entire agreement between you and us for the Site/Platform.
18.4. Third-party rights: No one other than you and us has any rights under these terms (Contracts (Rights of Third Parties) Act 1999).
18.5. Severability: If any part of these terms is found unlawful or unenforceable, the rest remains in force.
18.6. Waiver: A delay in enforcing these terms is not a waiver of our rights.

19. Policies and contact

Definitions

  • Platform: Our logged-in web application and related tools, services, and messaging channels.
  • Site: Our public website at remedylegal.ai (and sub-domains).
  • User Content: Content you upload, enter, or generate in the Platform.
  • Fixed-fee services: Paid digital services, tools, or packs offered at a set price.
  • Success-based support: A support service where part of our fee is payable only on a successful outcome, on the service-specific terms shown before you buy.
  • AI providers: Third-party providers we use to power AI-enabled features and tooling within the Platform.
  • Partner organisations: Vetted third parties (which may include advice services and regulated law firms) we connect you with or hand your matter to.
Legal contact

Questions or complaints?
We'd love to hear.

legal@remedylegal.ai
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