Terms of Use
Last updated: 18 August 2025
Who we are: Remedy is provided by REMEDY LEGAL TECHNOLOGY LTD ("we", "us", "our").
Company number: 16535799.
Registered office: Flat 1, 40 Leverton Street, London, England, NW5 2PG.
Contact: hello@remedylegal.ai.
The tl;dr summary (not a substitute for the full terms)
- Scope: These terms cover both our public website (the "Site") and our logged‑in web application and any paid tools or services (the "Platform").
- Not a law firm: We're not SRA‑regulated and we don't provide reserved legal services. Using Remedy doesn't create a solicitor‑client relationship and our materials are general information, not legal advice.
- Who can use Remedy: UK users aged 18+ only. You'll need an account to use the Platform.
- Your data & confidentiality: You own your content. We keep it confidential and handle personal data per our Privacy Policy and Cookie Policy. We may use third‑party AI providers to power features like assessments and task management.
- IP & use of materials: Our content and software are our IP. Documents you generate via Remedy come with a personal, non‑commercial licence (no resale or republication).
- Payments: We offer fixed‑fee services in GBP. Consumer cancellation/refund rights apply as set out below.
- Availability: Remedy is provided "as is" and "as available." We may change features at any time and may offer beta features.
- Liability: We limit our liability as permitted by law and never exclude liability for death or personal injury caused by negligence, fraud, or other matters that can't legally be excluded.
- Help & complaints: Email hello@remedylegal.ai. We aim to acknowledge complaints within 3 days and a senior team member will respond.
Part A: Website Terms of Use (the "Site")
1. About these terms
1.1. These terms apply when you browse, access or use our public website located at remedylegal.ai (or any sub‑domains) without logging in to the Platform.
1.2. If you create an account or use our tools behind login, Part B (Platform Terms of Service) will also apply.
1.3. We may update these terms from time to time by posting a new version on the Site. If you keep using the Site after changes go live, you agree to the updated terms.
2. Who may use the Site
2.1. The Site is intended for people in the United Kingdom and may not be appropriate for use in other jurisdictions.
3. Information only — not legal advice; no solicitor‑client relationship
3.1. Content on the Site (including guides, templates, articles, FAQs, checklists and examples) is general information to help you understand common consumer disputes and tribunal processes.
3.2. It is not legal, tax, accounting or financial advice and shouldn't be relied on as such. You should obtain advice from a suitably qualified professional for your specific circumstances.
3.3. Your use of the Site does not create a solicitor‑client relationship with us or any of our team.
4. Our regulatory status and reserved activities
4.1. We are not authorised or regulated by the Solicitors Regulation Authority (SRA) and do not offer reserved legal services (e.g., rights of audience, conduct of litigation, reserved instrument activities, probate activities, administration of oaths).
4.2. If you need a reserved legal service, we'll try to signpost you to other providers.
5. Intellectual property and permitted use
5.1. The Site and its contents (text, graphics, software, data, design and layout) are protected by intellectual property rights owned by us or our licensors.
5.2. You may view the Site for your personal, non‑commercial use. You must not copy, adapt, distribute, scrape, mine, reverse engineer or create derivative works without our prior written permission.
6. Acceptable use
6.1. You must not use the Site:
- for anything unlawful, harmful, defamatory, harassing, deceptive or otherwise objectionable;
- to upload or transmit malware or harmful code;
- to attempt to gain unauthorised access to our systems or user accounts;
- to send spam or perform automated data collection (including scraping or harvesting);
- in a way that infringes others' rights (including IP, privacy or confidentiality).
7. Third‑party links and services
7.1. The Site may link to third‑party websites, services or materials. We don't endorse or control them and aren't responsible for their content, terms or policies.
8. Availability and changes
8.1. The Site is provided "as is" and "as available." We don't guarantee it will be error‑free or uninterrupted.
8.2. We may change, suspend or withdraw any part of the Site without notice.
9. Disclaimers and liability (Site)
9.1. Nothing in these terms excludes or limits liability where it would be unlawful to do so (including for death or personal injury caused by negligence, or for fraud).
9.2. To the fullest extent permitted by law, we exclude all implied warranties regarding the Site.
9.3. If you're a consumer, we're responsible for loss or damage you suffer that is a foreseeable result of our failing to use reasonable care and skill, but we are not responsible for loss or damage that is not foreseeable.
9.4. Liability cap (Site): For free use of the Site, our total liability to you is limited to £100.
9.5. We won't be liable for: loss of profits, revenue, business, anticipated savings, goodwill, or any indirect or consequential loss; or loss/corruption of data, provided that nothing in this clause affects your statutory rights.
10. Contact and complaints (Site)
10.1. Questions or issues: hello@remedylegal.ai.
10.2. Complaints: Email hello@remedylegal.ai with subject "Complaint" and details. We aim to acknowledge within 3 days and a senior member of the team will respond.
Part B — Platform Terms of Service (the "Platform")
1. When these terms apply
1.1. These terms apply when you create an account or otherwise use our logged‑in services, tools and features at app.remedylegal.ai (or the URL we notify to you) (the Platform).
1.2. By creating an account or using the Platform, you agree to these terms, our Privacy Policy and Cookie Policy.
2. What Remedy is (and is not)
2.1. What we do: Remedy is a legal‑technology platform providing information on common consumer disputes and tools and management software to help people who are self‑representing through tribunal processes (e.g., workflow, assessments, question resolution and task management).
2.2. What we don't do: We're not a law firm, we're not SRA‑regulated, and we don't provide reserved legal services. Our materials, outputs and any human support we provide are general information, not legal advice. Using the Platform doesn't create a solicitor‑client relationship with us or our team.
3. Who may use the Platform
3.1. The Platform is for UK users aged 18+ only. If you are under 18, you must not use the Platform.
3.2. You may use the Platform only for lawful purposes and in accordance with these terms.
4. Accounts and sign‑in
4.1. You can create an account using an email/password or via Google sign‑in. If you use Google, you authorise us to receive the basic account information Google shares for authentication. Your use of Google is subject to Google's own terms and privacy policies.
4.2. You are responsible for keeping your login details secure and for all activity under your account. Do not share your password. If you think your account has been compromised, tell us immediately.
4.3. We may suspend or terminate accounts to protect users, our systems, or where you breach these terms.
5. Your content, confidentiality and data protection
Your content and ownership
5.1. You retain ownership of documents, information and files you upload, enter or generate on the Platform (User Content).
Licence to operate the service
5.2. You grant us a non‑exclusive, worldwide licence to host, process and display User Content solely to provide and improve the Platform (including backups, security, and support). We will not use your User Content for marketing without your consent.
Confidentiality
5.3. Each party will keep the other party's non‑public information confidential and use it only as necessary to provide or receive the Platform. Confidentiality does not apply where disclosure is required by law or where information is already public through no fault of the recipient.
Personal data
5.4. We will handle personal data in accordance with UK data protection law and our Privacy Policy and Cookie Policy. We may act as controller and/or processor depending on the feature.
AI features and third‑party providers
5.5. Some features use third‑party AI providers for tasks such as assessment tools, question resolution and task management. We will contractually require those providers to protect confidentiality and security. Use of AI may occasionally produce incorrect or inappropriate output; you should review outputs carefully and obtain professional advice where needed. You must not submit unlawful or highly sensitive data except where necessary for your matter and permitted by law.
Analytics
5.6. We may use aggregated and anonymised data to analyse and improve our services. This won't identify you.
6. Generated materials: your licence and restrictions
6.1. Documents, workflows, reports or other materials generated by the Platform are licensed to you for personal, internal use only to manage your own dispute or tribunal matter.
6.2. You must not resell, redistribute, republish or commercially exploit generated materials, templates, questionnaires or software.
7. Acceptable use (Platform)
7.1. In addition to the Site rules, you must not:
- upload illegal, infringing, offensive or harmful content;
- upload malware or try to bypass security or access controls;
- use automated tools to scrape or overload the Platform;
- misrepresent your identity or impersonate others;
- infringe third‑party IP or privacy rights.
7.2. If you upload or create unlawful or infringing content, you indemnify us against third‑party claims, losses and costs arising from that content (to the extent permitted by law).
7.3. Takedown: If you believe content on the Platform is unlawful or infringes your rights, contact hello@remedylegal.ai with details. We may remove or disable access to disputed content at our discretion.
8. Fees, payments, cancellations and refunds (fixed‑fee services)
8.1. We may offer fixed‑fee services (for example, specific tools, document packs or case‑management modules) which you can purchase on the Platform in GBP. Prices will be shown before you buy and will include/exclude VAT as stated at checkout.
8.2. You agree to pay applicable fees when due using the payment methods we make available. We may use third‑party payment processors.
8.3. When you are a consumer: For most digital services bought online you have 14 days to cancel under the Consumer Contracts Regulations 2013, unless you ask us to start immediately (or we have already completed the service). If you consent to an immediate start, you lose the right to cancel once the service is fully performed and may owe a proportionate amount for work done up to cancellation.
8.4. Refunds: Unless required by law, fees are generally non‑refundable once a fixed‑fee digital service has been started or delivered. If we cannot supply a service you've paid for, we'll refund you.
8.5. Invoices and VAT: If applicable, we'll issue VAT invoices electronically. You are responsible for any bank or card charges.
8.6. We do not currently offer subscriptions by default. If we introduce subscription plans later, we'll present plan‑specific terms at checkout.
9. Availability, changes and beta features
9.1. We provide the Platform "as is" and "as available." We don't promise uninterrupted or error‑free operation.
9.2. We may change, suspend or withdraw features at any time. We may offer beta or experimental features—these are provided without any warranties and may be changed or removed.
10. Termination and suspension
10.1. You may close your account at any time via the Platform (or by emailing us). Closing your account will not affect rights and obligations that have already arisen.
10.2. We may suspend or terminate your account (with or without notice) if: (a) you breach these terms or applicable law; (b) we reasonably believe your use poses a risk to users or our systems; or (c) we stop offering the Platform.
10.3. On termination, your right to access the Platform ends. We may retain backups or records as required by law or for legitimate business purposes.
11. Warranties and liability (Platform)
11.1. Nothing in these terms excludes or limits liability where it would be unlawful to do so (including for death or personal injury caused by negligence, or for fraud).
11.2. We provide the Platform with reasonable care and skill, but we don't guarantee it will meet your needs or be error‑free. Outputs (including AI‑assisted outputs) may be imperfect and must be reviewed by you.
11.3. Liability cap (paid use): For paid use of the Platform, our total liability to you arising out of or in connection with these terms is limited to the greater of £100 or the total fees you paid to us in the 12 months before the event giving rise to the claim.
11.4. We won't be liable for: loss of profits, revenue, business, anticipated savings, goodwill; indirect or consequential loss; or loss/corruption of data—provided that this clause does not limit your statutory rights as a consumer.
12. Changes to these terms
12.1. We may update these terms from time to time. We'll post changes on the Site/Platform and update the "Effective date" above. If you keep using the Platform after changes take effect, you agree to the updated terms.
13. Notices
13.1. We'll normally contact you by email to your account email address or via in‑app notifications. You can contact us at hello@remedylegal.ai.
14. Governing law and jurisdiction
14.1. These terms (and any non‑contractual disputes) are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
15. General
15.1. Assignment: You may not transfer your rights or obligations under these terms without our consent. We may transfer our rights and obligations to another organisation and will notify you if we do.
15.2. Force majeure: We're not responsible for failure or delay caused by events outside our reasonable control.
15.3. Entire agreement: These terms (together with policies referenced here) are the entire agreement between you and us for the Site/Platform.
15.4. Third‑party rights: No one other than you and us has any rights under these terms (Contracts (Rights of Third Parties) Act 1999).
15.5. Severability: If any part of these terms is found unlawful or unenforceable, the rest remains in force.
15.6. Waiver: A delay in enforcing these terms is not a waiver of our rights.
16. Policies and contact
Definitions
- Platform: Our logged‑in web application and related tools and services.
- Site: Our public website at remedylegal.ai (and sub‑domains).
- User Content: Content you upload, enter, or generate in the Platform.
- Fixed‑fee services: Paid digital services, tools or packs offered at a set price.
- AI providers: Third‑party providers we use to power AI‑enabled features within the Platform.
