Yorkshire Housing

The Housing Ombudsman is the independent service that investigates complaints about social landlords. When it finds a landlord got something wrong, it records "service failure", "maladministration" or, for the most serious failings, "severe maladministration".

The 2025-26 performance report. In the year to 31 March 2026 the Ombudsman decided 35 cases about Yorkshire Housing on their merits. They produced 78 findings, three of them outside its jurisdiction and not counted in the rate.^[3] It recorded a maladministration rate of 37.3% — 28 of 75 findings counted — below the national rate of 62% and the 52% for landlords of a similar size and type.^[3]

“The number of 'Mal' findings recorded for Yorkshire Housing Limited is 28, which gives the Maladministration rate of 37.3% (28 / 75).”^[3]

Housing Ombudsman Service, Landlord Performance Report 2025/2026 — Yorkshire Housing Limited (15 September 2026)

The rate counts all three kinds of finding: 13 of the 28 were service failure, and none was severe maladministration. In 22 other findings Yorkshire Housing had already put things right — "reasonable redress" — and 25 found no maladministration.^[3]

Where the findings fell. Responsive repairs and what the Ombudsman calls "managing relations" each accounted for 27 findings. Repairs had a maladministration rate of 59%, against 72% nationally; managing relations 33%, against 57%. Complaint handling was the most common single sub-category of complaint, with 23 findings.^[3]

Orders and compensation. The Ombudsman made 57 orders and 31 recommendations, and recorded £16,811 in compensation, ordered and recommended combined. It made no complaint handling failure orders — the separate orders it makes when complaint handling itself fails. Yorkshire Housing complied within three months with all 57 orders due in the year.^[3]

Against its size, and over time. Measured against its size, the Ombudsman received 7.0 cases per 1,000 Yorkshire Housing homes, against a median of 5.4 for landlords of a similar size and type.^[3] The report puts Yorkshire Housing's rate at 67% in 2023-24 and 60% in 2024-25, across 17 and 23 decided cases.^[3]

What tenants say, and what Yorkshire Housing says. In Yorkshire Housing's own 2025-26 survey of tenants in its low-cost rented homes, 74.2% were satisfied with the overall service, up from 66.3% in 2024-25, and 75.3% of those who had a repair were satisfied with it, up from 69.5%.^[4] Of those who had complained, 43.1% were satisfied with how it was handled, up from 34.6%.^[4] Yorkshire Housing says tenants told it of frustration with repair delays, missed appointments and the quality of work, and that it has changed how its repairs team works and brought back housing officers.^[5]

The Regulator of Social Housing (RSH) is the government body that checks social landlords meet required standards. It grades consumer standards — the homes and services tenants actually get — from C1 (the strongest) to C4, and separately grades governance (G1 to G4) and financial viability (V1 to V4).

Yorkshire Housing's consumer grade is C1. The regulator gave the grade after an inspection completed in February 2026, in a judgement published on 25 February 2026: "Our judgement is that overall the landlord is delivering the outcomes of the consumer standards." It was the first consumer grade the regulator had given Yorkshire Housing.^[1]

What the inspection found. The regulator said Yorkshire Housing provides an effective, efficient and timely repairs service. A programme of work had improved that service, and the regulator said those improvements "need to be sustained". It found that Yorkshire Housing keeps an accurate record of the condition of its homes, and that complaints are, in general, addressed fairly, promptly and effectively.^[2]

Governance and viability. The same judgement graded Yorkshire Housing G1 for governance and V2 for viability.^[2] The regulator said Yorkshire Housing can deal with a reasonable range of adverse scenarios, but has financial risks to manage from its development programme and planned investment in its existing homes.^[2]

“Our judgement is that the landlord meets our governance requirements.”^[2]

Regulator of Social Housing (GOV.UK), Yorkshire Housing Limited (L4521) - Regulatory Judgement: 25 February 2026 (25 February 2026)

“Our judgement is that the landlord meets our viability requirements.”^[2]

Regulator of Social Housing (GOV.UK), Yorkshire Housing Limited (L4521) - Regulatory Judgement: 25 February 2026 (25 February 2026)

What a grade does and does not measure. A grade is the regulator's view of the landlord as a whole. It is not a finding about any one home, and individual complaints still go to the Housing Ombudsman.

No regulatory notice. There is no regulatory notice — a formal published finding of a breach — currently in force against Yorkshire Housing Limited, and the regulator's page for it lists only its judgements.^[1] Grades are reviewed from time to time and may change, so the judgement date is the one that matters.

A housing association's repair duties are just as strong as a council's, and they do not depend on its grade or its track record.

Repairs. Under section 11 of the Landlord and Tenant Act 1985, Yorkshire Housing must keep the structure and exterior of your home in repair — the roof, walls, windows and doors. It must also keep the installations for heating, hot water, gas, electricity, water and sanitation in proper working order. This applies to almost every tenancy and cannot be signed away in a tenancy agreement.

Fitness for human habitation. Under the Homes (Fitness for Human Habitation) Act 2018 (section 9A of the 1985 Act), your home must also be fit to live in — free from serious hazards, including damp and mould that could harm your health.

Awaab's Law. Awaab's Law now sets legally binding timescales for social landlords, housing associations included, to investigate hazards such as damp and mould and make homes safe — the disrepair page sets them out.^[7] A second phase — not yet in force — will extend the rules to a wider range of hazards from 30 November 2026.^[8]

Yorkshire Housing's own repair timescales. Yorkshire Housing sorts repairs into emergency, routine and planned jobs, each with a published target time, and publishes its own damp and mould timescales too; the disrepair page lists them.^[11]

Safety and complaints. Yorkshire Housing must also meet its gas, electrical and fire-safety duties, and handle complaints under the Housing Ombudsman's Complaint Handling Code.

Where to report and complain. Report a repair through Yorkshire Housing's report a repair page (opens in new tab) — online or by phone — and make a complaint through its two-stage process, set out on its How complaints work (opens in new tab) page.^[13][15] If you live in a Leeds City Council home where Yorkshire Housing provides the service, Yorkshire Housing says the council is responsible there and deals with complaints itself.^[16]