Is Shelter emergency helpline free?

Free help is recorded for homelessness, eviction and housing.

Is this the same as contacting Shelter?

No. This is one route run by Shelter, with its own criteria and contact details. The organisation's general contacts may not give the same help.

Shelter emergency helpline

Free helpPhone or online · England

Shelter's free helpline for people who are homeless, have nowhere to stay tonight, are at risk of abuse or harm at home, or are worried about losing their home in the next two months. Open Monday to Friday, 8am to 5pm, and closed at weekends and on bank holidays.

Not sure if Shelter emergency helpline fits your needs?

Contact Shelter emergency helpline directly. Or, get a free assessment from Remedy, and we’ll confirm who your top matched services are.

Start with Remedy

Emergency helpline

0808 800 4444

Check charges and opening hours on the provider’s page.

Call now

Who Shelter emergency helpline can help

For people who are homeless, have nowhere to stay tonight, are at risk of abuse or harm at home, or are worried about losing their home in the next 2 months.

How Shelter emergency helpline charges

Free help
Free help. Described on the page as "our free helpline". For homelessness, eviction and housing.

Part of Shelter

Shelter
A housing and homelessness charity working in England. It publishes online housing advice, runs a helpline and webchat, provides local advice services in eleven areas and offers legal representation, and campaigns on housing policy.
Organisation

Not sure if Shelter emergency helpline fits your needs?

Contact Shelter emergency helpline directly. Or, get a free assessment from Remedy, and we’ll confirm who your top matched services are.

Start with Remedy

Questions people ask

Name, description and website: Checked against england.shelter.org.uk on 21 Sep 2026. Contact the provider to confirm availability, fees and eligibility. Inclusion does not imply a partnership with Remedy. Report a correction.