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Section 160: Alternative procedure for business consumers.

Consumer Credit Act 1974 · 1974 c. 39View on legislation.gov.uk

Part X: Ancillary Credit Businesses

The FCA , on an application made by a credit reference agency, may direct that this section shall apply to the agency if it is satisfied—

that compliance with section 158 in the case of consumers who carry on a business would adversely affect the service provided to its customers by the agency, and
that, having regard to the methods employed by the agency and to any other relevant factors, it is probable that consumers carrying on a business would not be prejudiced by the making of the direction.

Where an agency to which this section applies receives a request, particulars and a fee under section 158(1) from a consumer who carries on a business, and section 158(3) does not apply, the agency, instead of complying with section 158, may elect to deal with the matter under the following subsections.

Instead of giving the consumer a copy of the file, the agency shall within the prescribed period give notice to the consumer that it is proceeding under this section, and by notice give the consumer such information included in or based on entries in the file as the FCA may direct, together with a statement in the prescribed form of the consumer's rights under subsections (4) and (5).

If within 28 days after receiving the information given to the consumer under subsection (3), or such longer period as the FCA may allow, the consumer—

gives notice to the FCA that the consumer is dissatisfied with the information, and
satisfies the FCA that the consumer has taken such steps in relation to the agency as may be reasonable with a view to removing the cause of the consumer's dissatisfaction, and
pays the FCA the prescribed fee,

the FCA may direct the agency to give the FCA a copy of the file, and the FCA may disclose to the consumer such of the information on the file as the FCA thinks fit.

Section 159 applies with any necessary modifications to information given to the consumer under this section as it applies to information given under section 158.

If an agency making an election under subsection (2) fails to comply with subsection (3) or (4) it commits an offence.

In this section "consumer " has the same meaning as in section 158.

About this text

This legislation text comes from legislation.gov.uk. Contains public sector information licensed under the Open Government Licence v3.0. These source and reuse terms cover the legislation text, not Remedy's commentary.

Reuse reviewed 21 August 2026 under Open Government Licence v3.0.