The Authority must prepare and publish a statement of policy with respect to—
the making of consumer redress orders, and
the determination of the requirements to be imposed by such orders (including, in particular, the considerations the Authority will have regard to in determining such requirements).
The Authority must have regard to its current statement of policy—
in deciding whether to make a consumer redress order in respect of a contravention, and
in determining the requirements to be imposed by any such order.
The Authority may revise its statement of policy and, where it does so, must publish the revised statement.
Publication under this section is to be in such manner as the Authority considers appropriate for the purpose of bringing the matters contained in the statement of policy to the attention of persons likely to be affected by them.
The Authority must consult such persons as it considers appropriate when preparing or revising its statement of policy.