Compliance with a consumer redress order is enforceable by civil proceedings by the Authority—
for an injunction or interdict,
for specific performance of a statutory duty under section 45 of the Court of Session Act 1988, or
for any other appropriate remedy or relief.
Proceedings under subsection (1) are to be brought—
in England and Wales, in the High Court, or
in Scotland, in the Court of Session.
The obligation of a regulated person to comply with a consumer redress order is a duty owed to any person who may be affected by a contravention of the order.
Without limiting the Authority's right to bring civil proceedings under subsection (1), a duty owed to any person ("P") by virtue of subsection (3) may be enforced by civil proceedings by P for any appropriate remedy or relief.
For the purposes of subsection (4), the duty owed to P may in particular be enforced by P as if it were contained in a contract between P and the regulated person who owes the duty.