Section 33A: Standards of performance in individual cases., Gas Act 1986

The Authority may make regulations prescribing such standards of performance in connection with the activities of gas suppliers, so far as affecting customers or potential customers of theirs, as in the Authority's opinion ought to be achieved in individual cases.

Regulations under this section may only be made with the consent of the Secretary of State.

Regulations under this section may—

prescribe circumstances in which gas suppliers are to inform customers or potential customers of their rights under this section or the rights under section 33AA;

prescribe such standards of performance in relation to any duty arising under paragraph (a) above as, in the Director's opinion, ought to be achieved in all cases;

prescribe circumstances in which gas suppliers are to be exempted from any requirements of the regulations or this section; and

if the Director is of the opinion that the differences are such that no gas supplier would be unduly disadvantaged in competing with other gas suppliers, make different provision with respect to different gas suppliers.

If a gas supplier fails to meet a prescribed standard, he shall make to any customer or potential customer who is affected by the failure and is of a prescribed descriptionsuch compensation as may be determined by or under the regulations.

The making of compensation under this section in respect of any failure to meet a prescribed standard shall not prejudice any other remedy which may be available in respect of the act or omission which constituted that failure.

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Section 33A: Standards of performance in individual cases.

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