Section 27I: Other procedural requirements in relation to consumer redress orders, Electricity Act 1989

Before making a consumer redress order the Authority must give notice stating that it proposes to make the order.

A notice under subsection (1) must specify—

the regulated person to whom the order will apply,

the contravention in respect of which the order is to be made,

the affected consumers, or a description of such consumers,

the requirements to be imposed by the order and the period within which such requirements are to be complied with, and

the time (not being less than 21 days from the relevant date) by which representations or objections with respect to the proposed order may be made,

and the Authority must consider any representations or objections which are duly made and not withdrawn.

Before varying any proposal stated in a notice under subsection (1) the Authority must give notice specifying—

the proposed variation and the reasons for it, and

the time (not being less than 21 days from the relevant date) by which representations or objections with respect to the proposed variation may be made,

and the Authority must consider any representations or objections which are duly made and not withdrawn.

Before revoking a consumer redress order the Authority must give notice—

stating that it proposes to revoke the order and the reasons for doing so, and

specifying the time (not being less than 21 days from the relevant date) within which representations or objections to the proposed revocation may be made,

and the Authority must consider any representations or objections which are duly made and not withdrawn.

A notice required to be given under this section is to be given—

by serving a copy of the notice on the regulated person, and

either—

by serving a copy of the notice on each affected consumer, or

by publishing the notice in such manner as the Authority considers appropriate for the purpose of bringing the matters to which the notice relates to the attention of affected consumers.

The "relevant date", in relation to a notice under this section, is—

in a case where the notice is published in accordance with subsection (5)(b)(ii), the date on which it is published;

in any other case, the latest date on which a copy of the notice is served in accordance with subsection (5)(a) and (b)(i).

Section 27I: Other procedural requirements in relation to consumer redress orders

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