Section 39B: Standards of performance in individual cases: disputes.

Electricity Act 1989 · 1989 c. 29View on legislation.gov.uk

Part I: ELECTRICITY SUPPLY

Any dispute arising under section 39 or 39A or regulations made under either of those sections—

may be referred to Authority—
by either party, or
with the consent of either party, by Citizens Advice, Citizens Advice Scotland or Consumer Scotland or those bodies or any two of them acting jointly; and
on such a reference, shall be determined by order made by the Authority or, if it thinks fit, by such person (other than Citizens Advice , Citizens Advice Scotland or Consumer Scotland) as may be prescribed.

A person making an order under subsection (1) shall include in the order his reasons for reaching his decision with respect to the dispute.

The practice and procedure to be followed in connection with any such determination shall be such as may be prescribed.

An order under subsection (1) shall be final and shall be enforceable—

in England and Wales, as if it were a judgment of the county court; and
in Scotland, as if it were an extract registered decree arbitral bearing a warrant for execution issued by the sheriff.

In this section "prescribed" means prescribed by regulations made by the Authority with the consent of the Secretary of State.

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Reuse reviewed 21 August 2026 under Open Government Licence v3.0.