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Section 42B: Procedures for dealing with complaints.

Electricity Act 1989 · 1989 c. 29View on legislation.gov.uk

Part I: ELECTRICITY SUPPLY

Each public electricity supplier shall establish a procedure for dealing with complaints made by his customers or potential customers in connection with the provision of electricity supply services.

No such procedure shall be established, and no modification of such a procedure shall be made, unless—

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
the proposed procedure or modification has been approved by the Director.

The supplier shall—

publicise the procedure in such manner as may be approved by the Director; and
send a description of the procedure, free of charge, to any person who asks for one.

The Director may give a direction to any public electricity supplier requiring the supplier to review his procedure or the manner in which it operates.

A direction under subsection (4) above—

may specify the manner in which the review is to be conducted; and
shall require a written report of the review to be made to the Director.

Where the Director receives a report under subsection (5)(b) above, he may, after consulting the supplier, direct him to make such modifications of—

the procedure; or
the manner in which the procedure operates,

as may be specified in the direction.

Subsection (2) above does not apply to any modification made in compliance with a direction under subsection (6) above.

About this text

This legislation text comes from legislation.gov.uk. Contains public sector information licensed under the Open Government Licence v3.0. These source and reuse terms cover the legislation text, not Remedy's commentary.

Reuse reviewed 21 August 2026 under Open Government Licence v3.0.