The Council has the function of providing information to consumers about consumer matters in such form as appears to the Council to be most useful to the recipients.
That function may be exercised by—
publishing information in any manner the Council thinks appropriate for the purpose of bringing it to the attention of those likely to be interested; or
furnishing information to any consumer (whether in response to a request or otherwise).
Information may only be disclosed in the exercise of that function if it is information that is available to members of the public from some other source.
The Council shall maintain at least one office in each of England and Wales at which consumers may apply for information.