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Section 96A: Information to be given to customers about overall performance.

Water Industry Act 1991 · 1991 c. 56View on legislation.gov.uk

Part IV: SEWERAGE SERVICES — chapter I: GENERAL FUNCTIONS OF SEWERAGE UNDERTAKERS etc

Each sewerage undertaker shall, in such form and manner and with such frequency as the Authority may direct, take steps to inform its customers , and, if the direction so specifies, sewerage licensees using the undertaker's sewerage system for the purpose of providing sewerage services to the premises of customers, of—

the standards of overall performance established under section 95(1)(b) above which are applicable to that undertaker; and
that undertaker's level of performance as respects each of those standards.

Each sewerage licensee must, in such form and manner and with such frequency as the Authority may direct, take steps to inform the licensee's customers of—

the standards of overall performance established under section 95ZA(1) which are applicable to that licensee;
that licensee's level of performance as regards those standards.

The Authority may direct that the requirement in subsection (1A) is not to apply to such sewerage licensees as may be specified in the direction.

In giving a direction under subsection (1) or (1A), the Authority shall not specify a frequency of less than once in every period of twelve months.

The sewerage licensees referred to in subsection (1) shall, if the Authority so directs, pass on the information about the matters mentioned in that subsection to their customers.

In subsection (1), the reference to the sewerage undertaker's sewerage system is to be construed in accordance with section 17BA(7).

The duty of a sewerage undertaker or sewerage licensee to comply with this section shall be enforceable by the Authority under section 18 above.

About this text

This legislation text comes from legislation.gov.uk. Contains public sector information licensed under the Open Government Licence v3.0. These source and reuse terms cover the legislation text, not Remedy's commentary.

Reuse reviewed 21 August 2026 under Open Government Licence v3.0.