Section 368D: Duties of service providers

Communications Act 2003 · 2003 c. 21View on legislation.gov.uk

Part 4A: ON-DEMAND PROGRAMME SERVICES — Chapter 2: Regulation of on-demand programme services

The provider of an on-demand programme service must ensure that the service complies with the requirements of sections 368E(1) and (2) and 368F to 368H.

The provider of an on-demand programme service ("P") must supply the following information to users of the service—

P's name;
P's address;
P's electronic address;
a statement that P is subject to regulation by the appropriate regulatory authority as a result of section 368A(1)(e) and (f);
the name, address and electronic address of any body which is the appropriate regulatory authority for any purpose in relation to P or the on-demand programme service that P provides.

The provider of an on-demand programme service must—

provide the appropriate regulatory authority with a copy of any accessibility action plan drawn up by the provider as mentioned in section 368C(2);
pay to the appropriate regulatory authority such fee as that authority may require under section 368NA;
retain a copy of every programme included in the service for at least 60 days after the day on which the programme ceases to be available for viewing;
comply with any requirement under section 368O (provision of information);
co-operate fully with the appropriate authority for any purpose within section 368O(2) or (6).

A copy of a programme retained for the purposes of subsection (3)(zb) must be of a standard and in a format which allows the programme to be viewed as it was made available for viewing.

In this section "electronic address" means an electronic address to which users may send electronic communications, and includes any number or address used for the purposes of receiving such communications.

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Reuse reviewed 21 August 2026 under Open Government Licence v3.0.