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Section 113: Overview of the scheme

Legal Services Act 2007 · 2007 c. 29View on legislation.gov.uk

Part 6: Legal Complaints

This Part provides for a scheme under which complaints which—

relate to an act or omission of a person ("the respondent") in carrying on an activity, and
are within the jurisdiction of the scheme (see section 125),

may be resolved quickly and with minimum formality by an independent person.

Under the scheme—

redress may be provided to the complainant, but
no disciplinary action may be taken against the respondent.

Section 157 prevents provision relating to redress being included in the regulatory arrangements of an approved regulator, or licensing rules made by the Board in its capacity as a licensing authority.

But neither the scheme nor any provision made by this Part affects any power of an approved regulator, or the Board in its capacity as a licensing authority, to take disciplinary action.

"Disciplinary action" means the imposition of sanctions, in respect of a breach of conduct rules or discipline rules, on a person who is an authorised person in relation to an activity which is a reserved legal activity.

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This legislation text comes from legislation.gov.uk. Contains public sector information licensed under the Open Government Licence v3.0. These source and reuse terms cover the legislation text, not Remedy's commentary.

Reuse reviewed 21 August 2026 under Open Government Licence v3.0.