The regulatory arrangements of an approved regulator, and licensing rules made by the Board in its capacity as a licensing authority, must make—
provision requiring each relevant authorised person to give ombudsmen all such assistance requested by them, in connection with the investigation, consideration or determination of complaints under the ombudsman scheme, as that person is reasonably able to give, and
provision for the enforcement of that requirement.
The provision made for the purposes of subsection (1) must satisfy such requirements as the Board may, from time to time, specify for the purposes of that subsection.
The Board must publish any requirements specified by it under subsection (2).
In this section "relevant authorised person"—
in relation to an approved regulator, has the same meaning as in section 112, and
in relation to the Board in its capacity as a licensing authority, means a person licensed by the Board under Part 5.