Where a local authority is required to meet needs under section 18 or 20(1), or decides to do so under section 19(1) or (2) or 20(6), it must—
prepare a care and support plan or a support plan for the adult concerned,
tell the adult which (if any) of the needs that it is going to meet may be met by direct payments, and
help the adult with deciding how to have the needs met.
Where a local authority has carried out a needs or carer's assessment but is not required to meet needs under section 18 or 20(1), and does not decide to do so under section 19(1) or (2) or 20(6), it must give the adult concerned—
its written reasons for not meeting the needs, and
(unless it has already done so under section 13(5)) advice and information about—
what can be done to meet or reduce the needs;
what can be done to prevent or delay the development by the adult concerned of needs for care and support or of needs for support in the future.
Where a local authority is not going to meet an adult's needs for care and support, it must nonetheless prepare an independent personal budget for the adult (see section 28) if—
the needs meet the eligibility criteria,
at least some of the needs are not being met by a carer, and
the adult is ordinarily resident in the authority's area or is present in its area but of no settled residence.