Remedy
Start free

Section 47: Liability that cannot be excluded or restricted

Consumer Rights Act 2015 · 2015 c. 15View on legislation.gov.uk

Part 1: Consumer contracts for goods, digital content and services — CHAPTER 3: Digital content

A term of a contract to supply digital content is not binding on the consumer to the extent that it would exclude or restrict the trader's liability arising under any of these provisions—

section 34 (digital content to be of satisfactory quality),
section 35 (digital content to be fit for particular purpose),
section 36 (digital content to be as described),
section 37 (other pre-contract information included in contract), or
section 41 (trader's right to supply digital content).

That also means that a term of a contract to supply digital content is not binding on the consumer to the extent that it would—

exclude or restrict a right or remedy in respect of a liability under a provision listed in subsection (1),
make such a right or remedy or its enforcement subject to a restrictive or onerous condition,
allow a trader to put a person at a disadvantage as a result of pursuing such a right or remedy, or
exclude or restrict rules of evidence or procedure.

The reference in subsection (1) to excluding or restricting a liability also includes preventing an obligation or duty arising or limiting its extent.

An agreement in writing to submit present or future differences to arbitration is not to be regarded as excluding or restricting any liability for the purposes of this section.

See Schedule 3 for provision about the enforcement of this section.

For provision limiting the ability of a trader under a contract within section 46 to exclude or restrict the trader's liability under that section, see section 62.

About this text

This legislation text comes from legislation.gov.uk. Contains public sector information licensed under the Open Government Licence v3.0. These source and reuse terms cover the legislation text, not Remedy's commentary.

Reuse reviewed 21 August 2026 under Open Government Licence v3.0.