Where an individual remains dissatisfied following a review, the individual may appeal to an adjudicator unless the determination in question is—
a determination under section 21 of the Act; or
a determination that the services which are the subject of the application are not civil legal services described in Part 1 of Schedule 1 to the Act.
An appeal must be considered without a hearing unless the adjudicator considers that it is in the interests of justice for the individual or a person acting on their behalf to make oral representations.
Where the Director or adjudicator considers that the appeal is of exceptional complexity or importance, the Director or adjudicator may refer the appeal to a panel of two or more adjudicators.