More time for what matters
Remedy ensures no one slips through the cracks, helping you offer more support to more people
Faster responses mean better engagement
Remedy works on WhatsApp, with instant responses. People can message when it's convenient for them in over 140 languages. This means no one is excluded, and better information is gathered for your advisors to work with.
Client email connected
3 relevant messages found
Hackney Council searched
No HMO licence found
DPS details confirmed
Protected Oct 12th, 38 days late
HM Land Registry searched
Landlord details confirmedGet the full picture faster
Remedy can help with the crucial admin that's needed to understand someone's situation, performing searches and connecting with people's accounts to ensure that nothing important is accidentally missed.
1,284
People supported9,640
Questions answered2 min
Average response time213
Cases referred onUnderstand your impact at a glance
Remedy makes it simple to understand exactly who you're supporting, and track your impact over time with reporting.
- Possession order defenceLegal aid eligibleTenant facing a Section 8 possession claim over rent arrears that built up during a delay to their Universal Credit. Strong defence on the arrears, a disrepair counterclaim, and eligible for legal aid on means and merits.EvidencePossession claim (N5)Hearing in 21 daysTenancy agreementAST · 3 yearsRent account£1,240 arrearsUniversal CreditHousing element delayedDisrepair logDamp · 6 months
- Legal aid eligible on means and merits
- Arrears explained by a benefit delay
- Disrepair counterclaim to offset arrears
Handover clients for external support
Access Remedy's vetted network of advice organisations, specialists, and law firms. Securely request support for your community, from the right organisations. We have specialists in a range of areas like legal aid, homelessness, and tribunal representation.
See how Remedy helps you help more
360
additional people supported a year
By taking the intake, evidence-gathering and chasing off your plate, Remedy frees 90 hours a month, around 144 working days a year, to spend on advice.
People love Remedy
The people you support are often anxious, and have already told their story on form after form, only to wait in silence.
With Remedy, no one is left waiting. Everyone gets an instant reply in plain English (and over 140 languages), and knows exactly what happens next.
Excellent support from a team who really care about their customers. Quick responses and answered all our questions to get things sorted.
See more reviews on Trustpilot
All information is gathered in line with our Privacy Policy. We follow UK data protection law, and take the security and privacy of our community very seriously.
As advisors, you have access to all the files, conversations, and Remedy-generated summaries and briefs relating to your clients.
Remedy is trained and guardrailed to recognise when safety is a priority. We flag conversations where risks appear elevated, connect users to emergency services, and in some cases require users to confirm safety concerns are met before proceeding with further conversation.
Clear impact reporting: who you sent our way and where each one landed (their own casework, a firm, legal aid, or self-help tools). You stay in the loop without chasing, and have the numbers to show funders the difference your referrals made.
Yes, Remedy works very well for people of all abilities. In particular, it works via voice notes, within WhatsApp, and across 140 languages.
In addition, some organisations use Remedy on their clients' behalf. They hold in-person workshops, or telephone calls, and upload the recordings into Remedy, to make it faster to understand, organise, and hand over cases.
Remedy is entirely free for charities, non-profits, and community organisations. We earn some revenue from sending cases to partner law firms, or from those cases we take on ourselves, depending on the type of issue.
How we protect your data
UK GDPR compliant
We handle personal data under UK GDPR, with a data processing agreement for every partner.
Encrypted in transit and at rest
Your data is encrypted in transit and at rest, every step of the way.
Never used to train AI
Our enterprise model arrangements mean your data is never used to train AI models.
See it for yourself
Book a demo, and we'd love to come to your office or video call to walk you through how people come in, how fast we follow up, and the impact reporting you'd get.