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Section 157: Duty to disclose name etc. of agency.

Consumer Credit Act 1974 · 1974 c. 39View on legislation.gov.uk

Part X: Ancillary Credit Businesses

Where a creditor under a prospective regulated agreement, other than an excluded agreement, decides not to proceed with it on the basis of information obtained by the creditor from a credit reference agency, the creditor must, when informing the debtor of the decision—

inform the debtor that this decision has been reached on the basis of information from a credit reference agency, and
provide the debtor with the particulars of the agency including its name, address and telephone number.

In any other case, a creditor, owner or negotiator, within the prescribed period after receiving a request in writing to that effect from the debtor or hirer, shall give him notice of the name and address of any credit reference agency from which the creditor, owner or negotiator has, during the antecedent negotiations, applied for information about his financial standing.

Subsection (1) does not apply to a request received more than 28 days after the termination of the antecedent negotiations, whether on the making of the regulated agreement or otherwise.

A creditor is not required to disclose information under this section if such disclosure—

contravenes the UK GDPR,
is prohibited by an assimilated obligation,
would create or be likely to create a serious risk that any person would be subject to violence or intimidation, or
would, or would be likely to, prejudice—
the prevention or detection of crime,
the apprehension or prosecution of offenders, or
the administration of justice.

If the creditor, owner or negotiator fails to comply with subsection (A1) or (1) he commits an offence.

For the purposes of subsection (A1) an agreement is an excluded agreement if it is—

a consumer hire agreement, or
an agreement secured on land.

About this text

This legislation text comes from legislation.gov.uk. Contains public sector information licensed under the Open Government Licence v3.0. These source and reuse terms cover the legislation text, not Remedy's commentary.

Reuse reviewed 21 August 2026 under Open Government Licence v3.0.