A complaint which relates to an act or omission of a person ("the respondent") in carrying on an activity to which compulsory jurisdiction rules apply is to be dealt with under the ombudsman scheme if the conditions mentioned in subsection (2) are satisfied.
The conditions are that—
"Compulsory jurisdiction rules" means rules—
Only activities which are regulated activities, or which could be made regulated activities by an order under section 22, may be specified.
Activities may be specified by reference to specified categories (however described).
If the FCA specifies activities which are account information services provided by authorised payment institutions or EEA authorised payment institutions, the FCA must specify to the same extent account information services provided by registered account information service providers or, as the case may be, EEA registered account information service providers.
Expressions used in subsection (5A) and in the Payments Services Regulations 2017 have the same meaning in that subsection as they do in those Regulations.
A complainant is eligible, in relation to the compulsory jurisdiction of the ombudsman scheme, if he falls within a class of person specified in the rules as eligible.
The rules—
The rules must provide that a person within subsection (7B) is eligible in relation to a complaint to which subsection (7C) applies.
A person is within this subsection if he or she has been identified by a respondent, in carrying on an activity to which the rules apply, as—
This subsection applies to a complaint—
In subsection (7B), "politically exposed person", "family member" and "known close associate" have the meanings given in regulation 35(12) of the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017.
The jurisdiction of the scheme which results from this section is referred to in this Act as the "compulsory jurisdiction".