A designated consumer body may make a complaint to the FCA that a feature, or combination of features, of a market in the United Kingdom for financial services or of a market in Great Britain for claims management services is, or appears to be, significantly damaging the interests of consumers.
"Designated consumer body" means a body designated by the Treasury by order.
The Treasury—
may designate a body only if it appears to them to represent the interests of consumers of any description, and
must publish in such manner as they think fit (and may from time to time vary) criteria to be applied by them in determining whether to make or revoke a designation.
Sections 425A and 425B (meaning of "consumers") apply for the purposes of this section, but the references to consumers in this section do not include consumers who are authorised persons.
In this section—
"market in the United Kingdom" has the meaning given in section 140A (and "market in Great Britain" is to be construed accordingly);
the reference to a feature of a market in the United Kingdom for financial services , or of a market in Great Britain for claims management services, has a meaning corresponding to that which a reference to a feature of a market in the United Kingdom for goods and services has (by virtue of section 140A(3)) for the purposes of Chapter 4 of Part 9A.