Section 368K: Suspension or restriction of service for contraventions or failures

Communications Act 2003 · 2003 c. 21View on legislation.gov.uk

Part 4A: ON-DEMAND PROGRAMME SERVICES

The appropriate regulatory authority must serve a notice under subsection (2) on a provider of an on-demand programme service or a non-UK on-demand programme service that is a Tier 1 service if they are satisfied—

that the provider is in contravention of section 368BA , 368CB or 368D ... , or has failed to take a measure which the authority consider to be appropriate in relation to that service for the purpose mentioned in section 368E(4), or has failed to implement such a measure effectively;
that the imposition of one or more financial penalties or enforcement notifications under section 368BB..., 368I or 368IA has not resulted in the remedying of the contravention or failure in question; and
that the giving of a direction under this section would be appropriate and proportionate to the seriousness of the contravention or failure.

OFCOM (as the appropriate regulatory authority) must serve a notice under subsection (2) on a provider of a Tier 1 service if they are satisfied—

that the provider is in contravention of section 368HC, 368HJ(1), 368HK(2) or 368HP,
that the imposition of one or more financial penalties or enforcement notifications under section 368I has not resulted in the remedying of the contravention, and
that the giving of a direction under this section would be appropriate and proportionate to the seriousness of the contravention.

A notice under this subsection must—

state that the appropriate regulatory authority are satisfied as mentioned in subsection (1) or (1A);
state the reasons why they are satisfied as mentioned in subsection (1) or (1A);
state that the appropriate regulatory authority will give a direction under this section unless the provider takes, within a period specified in the notice, such steps to remedy the contravention or failure within subsection (1)(a) or (1A)(a) as are so specified;
specify any conditions that the appropriate regulatory authority propose to impose in the direction under section 368M(5)(b); and
inform the provider that the provider has the right to make representations to the appropriate regulatory authority about the matters appearing to the authority to provide grounds for giving the proposed direction within the period specified for the purposes of paragraph (c).

If, after considering any representations made to them by the provider within that period, the appropriate regulatory authority are satisfied that the provider has failed to take the steps specified in the notice for remedying the contravention or failure and that it is necessary in the public interest to give a direction under this section, the appropriate regulatory authority must give such of the following as appears to them appropriate and proportionate as mentioned in subsection (1)(c) or (1A)(c)—

a direction that the entitlement of the provider to provide an on-demand programme service or a non-UK on-demand programme service that is a Tier 1 service is suspended (either generally or in relation to a particular service);
a direction that that entitlement is restricted in the respects set out in the direction.

About this text

This legislation text comes from legislation.gov.uk. Contains public sector information licensed under the Open Government Licence v3.0. These source and reuse terms cover the legislation text, not Remedy's commentary.

Reuse reviewed 21 August 2026 under Open Government Licence v3.0.