An information discloser is not to be regarded as having breached an information order because of a failure to disclose some or all of the required information, if that failure is for one of the permitted reasons.
These are the permitted reasons—
the information provider does not hold the information;
the information provider is unable to ascertain whether the information is held, because of the way in which the information order identifies the debtor;
the disclosure of the information would involve the information discloser in unreasonable effort or expense.
It is to be presumed that a failure to disclose required information is for a permitted reason if—
the information discloser gives the relevant court a certificate that complies with subsection (4), and
there is no evidence that the failure is not for a permitted reason.
The certificate must state—
which of the required information is not being disclosed;
what the permitted reason is, or permitted reasons are, for the failure to disclose that information.
Any reference in this section to the information discloser holding, or not holding, information includes a reference to the information being held, or not being held, on the information discloser's behalf.