A manufacturer of a relevant connectable product must maintain a record of—
any investigations carried out by the manufacturer in relation to a compliance failure or suspected compliance failure (whether or not as a result of information received as mentioned in section 10(1)(a));
any compliance failures relating to the product.
A record of an investigation must contain the following information—
the outcome of the investigation;
where the manufacturer determined that there was a compliance failure, details of that compliance failure;
any steps taken by the manufacturer to remedy the compliance failure and whether or not those steps were successful.
A record of a compliance failure must contain the following information—
details of the compliance failure;
any steps taken by the manufacturer to remedy the compliance failure and whether or not those steps were successful.
A record of an investigation or a compliance failure must be retained for a period of 10 years beginning with the day on which the record is made.
In a case where there is more than one manufacturer in relation to a product, the duty of each of those manufacturers to maintain a record under this section may be met by those manufacturers jointly maintaining a single record.
In this section "compliance failure" means a failure by a manufacturer of the product to comply with a relevant security requirement relating to the product.