Do It Yourself Terms

Last updated: 5 October 2026

These terms apply when you buy a Remedy Do It Yourself product. They add to our Terms of Use, which also apply. If the two say different things about your purchase, these terms win.

The key points

• It is software, not a lawyer. Do It Yourself gives you AI tools and general information to help you handle your housing problem yourself. It is not legal advice, and buying it does not make us your solicitor.
• You see the deal before you pay. The checkout shows what you get, the total price, and whether it is a one-off payment or a subscription that renews.
• Subscriptions renew until you cancel. You can cancel at any time, and you keep access until the end of the period you have paid for.
• You have 14 days to change your mind. If you cancel within 14 days, we refund you in full if you have not used it, or less a reasonable share for what you have used.
• Questions or problems: email hello@remedylegal.ai.

1. Who you are buying from

You are buying from REMEDY LEGAL TECHNOLOGY LTD ("Remedy", "we", "us"), a company registered in England and Wales (number 16535799), at 41 Mitchell Street, London, EC1V 3QD. You can contact us at hello@remedylegal.ai.

2. What you get

2.1. Do It Yourself gives you access, for one matter (one housing problem you have opened in Remedy), to the Remedy assistant and tools. They help you organise your situation, understand the general legal position, and prepare letters and documents that you review and send yourself. Do It Yourself covers housing law in England and Wales. It works in an up-to-date web browser with an internet connection.

2.2. Before you pay, the checkout shows you:

• what the product includes;
• the total price, including any VAT;
• whether you are paying once or by subscription, and if by subscription, how often you will be charged; and
• how long your access lasts (for example, one year), or that it lasts while your subscription continues.

2.3. That information forms part of your contract with us.

3. What Do It Yourself is not

Please read this section carefully.

3.1. Not legal advice. Do It Yourself provides general information and tools. It knows only what you tell it, and it can be wrong. Check what it produces before you rely on it or send it to anyone.

3.2. No solicitor-client relationship. We are not a law firm. Buying Do It Yourself does not make us, or anyone on our team, your solicitor or legal representative. We do not act for you, and we do not carry out reserved legal activities such as conducting court proceedings on your behalf.

3.3. No regulated protections. We are not regulated by the Solicitors Regulation Authority or any other legal regulator. That means the protections you would have if you used a solicitor, such as the Legal Ombudsman and the SRA Compensation Fund, do not apply to Do It Yourself. What you tell us may not be protected by legal professional privilege in the way your communications with a solicitor would be.

3.4. You stay in charge. You decide what to do, what to send, and when. You are responsible for meeting any deadline, such as a tribunal or court date. We do not guarantee any outcome.

3.5. When to get a solicitor. If your matter is urgent (for example, you face an eviction date or a hearing), involves a lot of money, or you are not sure what to do, you should get advice from a solicitor or a free advice service such as Citizens Advice or Shelter. We may show you options to do that. Any regulated provider you engage works under its own, separate agreement with you.

4. Paying

4.1. Prices are in pounds sterling and the price shown at checkout is the total you pay, including any VAT.

4.2. You pay by card. Our payment provider, Stripe, processes your payment and we never see your full card details.

One-off purchases

4.3. You pay once. Your access lasts for the period shown at checkout and then ends. It does not renew, and we will not charge you again.

Subscriptions

4.4. If you choose a subscription, we charge you at the start of each billing period (for example, monthly or yearly) using the card you gave us. Your subscription renews automatically until you cancel it.

4.5. Reminders. We will email you before each renewal, and before a free trial or introductory price ends, in time for you to cancel. Each reminder gives the date, the amount, and how to cancel.

4.6. Cancelling. You can cancel at any time from your account settings, or by emailing us. Cancelling stops future payments. You keep access until the end of the period you have already paid for. We do not refund part of a period, except where these terms say so or the law requires it.

4.7. Price changes. We may change the price of a subscription. We will email you at least 30 days before a new price applies to you, so you can cancel before it does. A new price applies only from your next renewal after that notice.

4.8. Failed payments. If a payment fails, we will tell you and try again. If we still cannot take payment after 14 days, we may pause your access until the payment is made, or end your subscription. We do not charge a fee for a failed payment.

5. Your right to cancel within 14 days

5.1. You can cancel your purchase within 14 days, starting the day after you buy it. On a subscription, you also have 14 days to cancel after each yearly renewal, and after a free trial or introductory price ends. You do not need to give a reason.

5.2. Your access starts straight away. By paying, you ask us to start your access immediately, within the 14 days. If you then cancel within the 14 days, we will refund what you paid in full if you have not used Do It Yourself. If you have used it, we may keep a reasonable share of the price, based on how much you used it in that time.

5.3. How to cancel. Email hello@remedylegal.ai with your name and the email address on your account, saying you want to cancel. You can also use the model cancellation form, but you do not have to.

5.4. We will refund you within 14 days of the day you tell us, to the card you paid with.

6. If something goes wrong

6.1. We must provide Do It Yourself with reasonable care and skill, and as described at checkout. If we do not, tell us. We will put it right within a reasonable time and without significant inconvenience to you, and if we cannot, we will give you a full or partial refund.

6.2. Nothing in these terms takes away your legal rights as a consumer. For more about them, contact Citizens Advice.

6.3. We may suspend or end your access if you seriously break our Terms of Use. If we stop offering Do It Yourself, we will give you reasonable notice and refund any part of your payment for access you will not receive.

7. Our responsibility to you

7.1. We are responsible for loss you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable.

7.2. We do not promise any outcome, and you decide what to send and when. We are not responsible for loss caused by your own decisions, unless our failure to use reasonable care and skill caused it.

7.3. Do It Yourself is for your personal use. We are not responsible for any business losses.

7.4. Our total liability to you is capped as set out in section 14.3 of our Terms of Use.

8. Changes to these terms

8.1. A one-off purchase is governed by these terms and our Terms of Use as they stood when you paid. If we make a change that significantly reduces what Do It Yourself does for you, you can end your purchase and we will refund the days you have not used.

8.2. For a subscription, we may change these terms to reflect a change in the law, or a reasonable change in how Do It Yourself works, such as a new feature or a security fix. We will email you at least 30 days before a change that affects you takes effect. If you do not want to accept it, you can cancel before it applies, and we will refund any part of a yearly payment for access you will not use.

9. Complaints and the law

9.1. If you are unhappy, email hello@remedylegal.ai with the subject "Complaint". We aim to acknowledge complaints within 3 days, and a senior member of the team will respond. If we cannot resolve your complaint, we will tell you in writing whether an independent dispute resolution service can help, and whether we agree to use it. As explained in section 3.3, the Legal Ombudsman cannot consider complaints about Do It Yourself.

9.2. These terms are governed by the law of England and Wales. You can bring a claim in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts where you live. If you live there, you also keep the consumer protections of the law there.