Repairs and disrepair — A2Dominion
If you rent from A2Dominion and live with damp, mould, leaks or repairs that never get done, unfixed disrepair your landlord knew about may be grounds for a claim. The Housing Ombudsman recorded a 79% maladministration rate for A2Dominion in 2024-25 — 143 of 182 findings, against 71% nationally — and the regulator has downgraded its governance to a G3.[1][6]
“The provider does not meet our governance requirements. There are issues of serious regulatory concern and in agreement with us the provider is working to improve its position.”[1]
Regulator of Social Housing (GOV.UK), Current regulatory judgement: A2Dominion Housing Group Limited (3 January 2024) (3 January 2024)
The fastest free route is usually to complain to A2Dominion first. Checking whether you may have a claim is also free, and you commit to nothing by asking.
Complain to A2Dominion first — how to do it
Before thinking about any legal claim, complain to A2Dominion. It is free, you do not need anyone to do it for you, and it is often the fastest way to get repairs moving. It also creates a written record of what you reported and when — which is exactly the evidence a claim relies on later, if you need one.
Where to report it. You can report a repair, and raise a complaint, through A2Dominion's online help centre at my.a2dominion.co.uk or its Customer Contact Centre; an emergency repair can be reported on its emergency line, 0800 432 0077.[11][13]
How A2Dominion's process works. A2Dominion runs a two-stage complaints process, which it says follows the Housing Ombudsman's Complaint Handling Code. At stage 1, it aims to respond within 10 working days; if you are unhappy with the answer, you can ask for a stage 2 review — A2Dominion's final response — which it aims to answer within 20 working days.[11] After stage 2, if you are still unhappy, you can take your complaint to the Housing Ombudsman.[11]
If the complaint doesn't fix it: the Housing Ombudsman. If you have been through A2Dominion's two stages and are still unhappy — or your complaint is not progressing — you can take it to the Housing Ombudsman. The service is free and independent, and you can contact the Ombudsman for advice at any point, not just at the end. The Ombudsman can do more than look into your complaint: it can order your landlord to carry out repairs, apologise, and pay you compensation. Using it costs nothing, you do not need a claims company or a solicitor to do it, and nobody takes a fee or a share of anything it awards you. Where this page quotes compensation figures, they are exactly that kind of outcome — sums recorded or ordered by the Housing Ombudsman in its published casework, not payouts arranged by a claims company.
If you want free, independent advice at any point, Shelter and Citizens Advice both offer housing advice, and a local law centre can tell you whether you qualify for legal aid — for disrepair, legal aid can be available to make a landlord deal with a serious risk to health or safety, though not normally for a compensation-only claim.
Complaining and claiming are not either/or. Complaining first is the right move in almost every case — and if the repairs still don't happen, the record you have built makes any claim stronger, not weaker.
Could you have a disrepair claim against A2Dominion?
"Disrepair" means problems with your home that your landlord is legally responsible for fixing but hasn't. Common examples include:
- damp and mould
- leaks — from the roof, pipes, or a flat above
- broken heating or no hot water
- rotten or draughty windows and doors
- cracked walls, unsafe ceilings or other structural problems
- faulty electrics.
You may have a claim against A2Dominion if all of these apply:
- A2Dominion is your landlord. Check your tenancy agreement. A2Dominion runs its homes through a group, so your agreement will usually name one of its landlords — A2Dominion Homes, A2Dominion South, or A2Dominion Housing Options — rather than the group's full name. Any of those means A2Dominion is your landlord; the official records on this page are held at the group level, A2Dominion Housing Group Limited.[14]
- A2Dominion knew about the problem. Usually that means you reported it — so your texts, emails, photos, and repair reference numbers are gold. Keep them.
- It failed to fix the problem in a reasonable time. What is "reasonable" depends on the problem — the repair-timescale questions in the FAQs are a good guide.
- You were affected — for example, your health suffered, your belongings were damaged, or part of your home became unusable.
If you are a shared owner or a leaseholder in an A2Dominion building, you have rights too — the route is a little different; see the shared-owner question in the FAQ below.
What a disrepair claim can cover
A housing disrepair claim can deal with two things: getting the repairs done, and recognising what living with the problem has cost you. Depending on your situation, a claim may cover:
- the repairs themselves — a court can order A2Dominion to carry out the work;
- inconvenience and distress — compensation may be sought for the disruption of living with the problem;
- effects on health — for example where damp and mould have made a breathing condition worse;
- damaged belongings — clothes, furniture, carpets or electronics ruined by damp, mould or leaks;
- loss of use of part of your home — such as a bedroom or bathroom you could not safely use.
Every case is different, and no honest adviser can put a figure on a claim before seeing the evidence. What it is worth turns on how serious the disrepair was, how long it went on after A2Dominion knew, and how it affected your household's health and home.
What happens if you start a claim
Step 1 — tell us what's happened. You answer some straightforward questions: what the problem is, when you reported it, what A2Dominion did (or didn't do), and how it has affected your household. Photos, repair references and complaint responses all help.
Step 2 — get your free report. We assess your answers against the legal tests on this page and give you a clear written view of whether you may have a claim and how strong it looks. Your first conversation with us is always free.
Step 3 — if your case is strong, we connect you with an independent, regulated law firm. If your case needs a solicitor, we connect you with an independent, regulated law firm — and we will be upfront about that before you commit to anything. They take it from there: advising you, notifying A2Dominion formally, and usually arranging an independent inspection of your home. Most disrepair cases settle without anyone going to court.
A note on time limits. Legal time limits apply to disrepair claims — usually six years from when the landlord should have fixed the problem — so even long-running problems can often still be claimed for, but it makes sense to check where you stand rather than assume.[18] Go in with a realistic timescale, too: disrepair claims usually take months rather than weeks to resolve, and some take longer — which is one more reason to complain first and keep the pressure on for repairs while any claim runs.
Living with disrepair in a A2Dominion home?
Tell us what's happening in your home and we'll help you work out the right next step.
Frequently asked questions
Yes — if A2Dominion is your landlord, it knew about the damp or mould (usually because you reported it), and it failed to put things right in a reasonable time, you may be able to bring a housing disrepair claim. Housing associations owe the same repair duties as councils: section 11 of the Landlord and Tenant Act 1985 covers your home's structure and essential installations, your home must be kept fit for human habitation, and since 27 October 2025 the first phase of Awaab's Law has set legally binding timescales for social landlords to investigate and fix damp and mould hazards. Complain to A2Dominion first — it is free, and it creates the written record any claim is built on — and a claim can then deal with compensation and any work still outstanding.
In its 2024-25 landlord performance report, the Housing Ombudsman recorded a maladministration rate of 79% for A2Dominion — 143 of 182 findings — against 71% nationally and 64% for landlords of a similar size and type, with 11 of the findings severe. Leaks, damp and mould was the repairs sub-category carrying the most severe findings. The full record — the category breakdown, the orders and the compensation — is on A2Dominion's main page.
Yes — in part. In a regulatory judgement published on 3 January 2024, the Regulator of Social Housing graded A2Dominion Housing Group Limited G3 for governance, saying it "does not meet our governance requirements" and that there are "issues of serious regulatory concern" — a downgrade from the top governance grade. On financial viability it graded A2Dominion V2, meaning it meets the regulator's viability requirements but must manage material risks to stay compliant. The regulator pointed to weaknesses in A2Dominion's business planning, risk framework and data, which at times led to poor outcomes for tenants. A2Dominion has not yet had a consumer-standards inspection, so there is no consumer grade (C1–C4) for it yet — that is not a finding against A2Dominion, just an inspection that has not happened; A2Dominion says it is working to return to a fully compliant rating by 2026.
For damp, mould and other serious hazards, Awaab's Law sets binding timescales. A damp-and-mould hazard must be investigated within 10 working days and any safety work finished within 5 working days — or the household rehoused meanwhile — and an emergency made safe within 24 hours. A2Dominion's own targets are 4 hours for an emergency, 24 hours for an urgent repair, 20 working days for a routine one and 90 calendar days for planned work. In 2024-25 it reported completing 85.4% of emergency and 74.2% of non-emergency repairs within its own target timescales, and 63.7% of its social and affordable rent tenants were satisfied with repairs.
No — A2Dominion is a housing association, not a council. It runs its homes through a group whose landlords include A2Dominion Homes, A2Dominion South and A2Dominion Housing Options, so your tenancy usually names one of those, while the official records here are held at the group level, A2Dominion Housing Group Limited. The practical difference is small: most housing association tenants are assured rather than secure tenants, and your council is not your landlord — though its environmental health team can still inspect a hazardous home. Your repair rights are the same: the same legal duties, the Housing Ombudsman, the regulator and Awaab's Law all apply.
In practice, yes — and it genuinely helps you. Courts expect both sides to have tried to sort the problem out before a claim is issued, and your complaint creates the dated paper trail a claim relies on. A2Dominion runs a two-stage process: it aims to respond at stage 1 within 10 working days, and to answer a stage 2 review within 20 working days, after which you can go to the Housing Ombudsman. If the complaint doesn't fix things, the Housing Ombudsman is free and independent — and a disrepair claim stays open to you throughout. Complaining first isn't a detour; it's the foundation.
Not to start with — and, for compensation, not necessarily at all. You can report repairs, complain to A2Dominion, and take your complaint to the Housing Ombudsman yourself, all for free — and the Ombudsman can order the landlord to carry out repairs, apologise and pay compensation, with no fee to pay and nobody taking a share of anything it awards. A disrepair claim through the courts is a different route: it is normally done through a solicitor, and it may be worth considering where serious disrepair has gone on for a long time or the free routes have not put things right. Remedy Legal is not a law firm: we check whether you may have a claim, and if your case is strong, we connect you with an independent, regulated law firm. Your first conversation with us is always free, and we will be upfront about what your case needs before you commit.
Partly, and it's important to know the differences. Shared ownership is a lease, and who is responsible for which repairs depends on the terms of your lease — often you carry more of the repair responsibility than a renting tenant does. Awaab's Law does not apply to shared ownership homes. But you are not without options: you can use A2Dominion's complaints process and go to the Housing Ombudsman, and depending on your lease and the nature of the problem (for example, structural or communal defects in a block), a claim may still be possible. Because shared ownership turns on the terms of the lease, it is worth getting the lease and the problem looked at before deciding whether to claim.
There is no fixed amount, and you should be cautious of anyone who quotes you a figure before seeing your evidence. What compensation may be sought for depends on how serious the disrepair was, how long it went on after A2Dominion knew, how it affected your household's health and daily life, and what belongings were damaged. The honest answer is that it has to be assessed case by case, on the evidence.
No — complaining, going to the Ombudsman, or bringing a disrepair claim should not put your tenancy at risk. Most housing association tenants are assured tenants, which means A2Dominion could only evict through a court, on legal grounds — and asking your landlord to meet its legal repair duties is not one of them. Complaining is a formal right under A2Dominion's own published complaints process. Keep everything in writing, keep your reference numbers, and don't be put off.
About this data
Information on this page was last checked on 27 August 2026. Regulatory grades and Ombudsman figures are correct as at the dates shown against each figure and may have changed since. Grades are reviewed and may change.
We aim for accuracy. If you represent this landlord or spot something out of date, contact legal@remedylegal.ai and we will review it promptly.
Remedy Legal is not a law firm and is not regulated by the Solicitors Regulation Authority. We do not carry out reserved legal activities or act as your legal representative. If your case needs a solicitor, we can connect you with an independent, regulated law firm.
Sources
- Current regulatory judgement: A2Dominion Housing Group Limited (3 January 2024) (opens in new tab). Regulator of Social Housing (GOV.UK). Checked 27 August 2026; data as at 3 January 2024.
- RSH publishes regulatory judgement for A2Dominion Housing Group Limited (opens in new tab). Regulator of Social Housing (GOV.UK). Checked 12 July 2026; data as at 3 January 2024.
- A2Dominion Housing Group grading under review (opens in new tab). Regulator of Social Housing (GOV.UK). Checked 12 July 2026; data as at 8 September 2023.
- A2Dominion Housing Group Limited — regulatory judgement (publication page) (opens in new tab). Regulator of Social Housing (GOV.UK). Checked 27 August 2026; data as at 27 August 2026.
- Our regulatory grading (opens in new tab). A2Dominion. Checked 27 August 2026.
- Landlord Performance Report 2024-25 – A2Dominion Housing Group Limited (opens in new tab). Housing Ombudsman Service. Checked 27 August 2026; data as at 31 March 2025.
- Learning from severe maladministration – November 2025 (opens in new tab). Housing Ombudsman Service. Checked 12 July 2026.
- Learning from severe maladministration – December 2025 (opens in new tab). Housing Ombudsman Service. Checked 12 July 2026.
- Annual Review 2025 (opens in new tab). A2Dominion. Checked 12 July 2026; data as at 31 March 2025.
- A2Dominion returns to profitability and sharpens focus on core services (opens in new tab). A2Dominion. Checked 12 July 2026; data as at 31 March 2025.
- Our complaints and resolution service (opens in new tab). A2Dominion. Checked 12 July 2026.
- Complaints Policy (opens in new tab). A2Dominion. Checked 12 July 2026.
- How do I request a repair? — repair priorities and response times (opens in new tab). A2Dominion. Checked 27 August 2026.
- Our history (opens in new tab). A2Dominion. Checked 12 July 2026.
- A2Dominion Homes Limited (society 4103) (opens in new tab). FCA Mutuals Public Register. Checked 12 July 2026.
- A2Dominion Housing Options Limited (society 18368) (opens in new tab). FCA Mutuals Public Register. Checked 12 July 2026.
- Eight landlords overhaul services after Ombudsman scrutiny (opens in new tab). Housing Digital. Checked 12 July 2026.
- Limitation Act 1980 (c. 58), section 5 (time limit for actions founded on simple contract) (opens in new tab). legislation.gov.uk (The National Archives). Checked 20 July 2026.
- Limitation Act 1980 (c. 58), section 11 (special time limit for actions in respect of personal injuries) (opens in new tab). legislation.gov.uk (The National Archives). Checked 20 July 2026.
- The Hazards in Social Housing (Prescribed Requirements) (England) Regulations 2025 (S.I. 2025/1042) (opens in new tab). legislation.gov.uk (The National Archives). Checked 10 July 2026; data as at 27 October 2025.
- Awaab's Law: guidance for social landlords — Timeframes for repairs in the social rented sector (opens in new tab). GOV.UK (MHCLG). Checked 10 July 2026; data as at 27 October 2025.
- Social Housing (Regulation) Act 2023, section 42 (inserting s.10A LTA 1985) (opens in new tab). legislation.gov.uk (The National Archives). Checked 10 July 2026.